Thank you for shopping with Rathnam Organics. We strive to deliver the highest quality products and customer experience. However, we understand that there may be times when you need to return or request a refund for a purchase. This Refund and Returns Policy outlines the process and conditions for returns and refunds.
1. Returns
Eligibility for Returns:
- To be eligible for a return, the item must be unused, unopened, and in the same condition as when you received it.
- Returns must be initiated within 7 days of receiving the product.
- The item must be in its original packaging, along with the proof of purchase (invoice or receipt).
Non-Returnable Items:
- Opened or used products are not eligible for return.
- Perishable items, including consumables, may not be eligible for return unless they arrive damaged or defective.
Return Process:
- To initiate a return, please contact us at contact@rathnamorganics.in with your order details and reason for the return.
- Our customer service team will guide you through the process and provide you with instructions on where to send the returned item.
- You will be responsible for covering the shipping costs for returning the item.
2. Refunds
Eligibility for Refunds:
- Refunds are only issued for items that are returned in accordance with the conditions outlined above.
- If your item arrived damaged or defective, please contact us within 7 days of receiving the product with photographic evidence of the damage. We will review your claim and provide a replacement or issue a refund as appropriate.
Refund Process:
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- If your return is approved, we will process your refund to your original payment method within [7-10 business days].
- You will receive an email notification once your refund has been issued.
Partial Refunds: In certain cases, only partial refunds may be granted (if applicable). This includes:
- Items returned after the 7-day return period but within a reasonable time frame, subject to our discretion.
- Items that are not in their original condition or missing parts not due to our error.
3. Exchanges
Product Exchanges:
- We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at contact@rathnamorganics.in within 7 days of receiving the product.
- Exchanges are subject to product availability, and you will be notified if the requested item is out of stock.
4. Late or Missing Refunds
If you haven’t received your refund within the specified time frame, please:
- Check with your bank or credit card company, as processing times may vary.
- If you still have not received your refund, please contact us at contact@rathnamorganics.in, and we will assist you.
5. Shipping Costs for Returns
Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your refund.
6. Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please feel free to reach out to us:
Rathnam Organics
Email: contact@rathnamorganics.in
Website: https://rathnamorganics.in
Thank you for choosing Rathnam Organics. We appreciate your understanding and cooperation as we work to provide the best quality products and support.